NOTICE TO ALL CUSTOMERS – we are experiencing a large influx of customer enquiries and orders at this time, and we are unable to respond within our usual 24hr period. We sincerely apologise for any inconvenience this causes. Please allow up to 5 business days for a customer service representative to respond.
To better help us answer your issue, please include:
1) Your full name (included on the order),
2) Your order number
3) Exact details of the issue and attach any photos in the message.
If you require a returns/exchange form, please download the form here and follow the instructions provided.
Please be sure to check your junk/spam inbox if you have not received a reply within this period.
If your email is in regards to product query visit our QandA first for assistance as you may find the answer here.
Australian Head Office Address
Balmain NSW 2041
USA Office Address
315 Deaderick Street Ste 1550 Nashville TN 37238
Media and Public Relations