FREQUENTLY ASKED QUESTIONS
Abour Red by Modibodi
RED is a brand built off remarkably clever technology which makes underwear magically absorbent, meaning you can #ditchthedisposables, get rid of tampons and pads and rely solely on your RED undies for your period.
RED underwear is designed to cater for a moderate/heavy flow, so if that sounds like your monthly visitor then you should be fine to go without any pads or tampons! However, if you have a monster month, you may want to doubly protect yourself with a tampon or menstrual cup to wear with your RED undies.
You just wear the RED period proof underwear like you would your regular undies, but without the hassle of having to use a tampon, menstrual cup or pad. Pop your RED underwear on in the morning and go about your day as if you didn’t even have your period.
When you’re getting ready for bed, take off your RED undies and rinse them in the sink with cold water until the water runs clear. Give them a cheeky squeeze to drain excess water before popping them in the washing basket ready for the next load. Once they’ve been through the washing machine, pin them up on the washing line and after they’ve had enough sun to dry them, you can wear again! In the meantime, while they’re going through the washing process, pop on another pair of REDs to wear overnight.
RED swimmers offer you that comforting level of protection when you’re hitting the beach while on your period. Using our patent pending Modifier Swim Technology that is similar to what’s found in the RED undies, the RED swimmers will absorb any period leaks while you’re having fun in the sun. The absorbency on the RED swimwear is light to moderate. A fun fact is you don’t actually bleed when you’re in the water, so you only need leak protection for when you’re on the sand.
All RED period proof underwear holds 15 to 20 mls of liquid, which works out to be 2 teaspoons or 1.5-2 regular tampons per leak.
Definitely not. The clever technology in the undie gusset absorbs liquid (to keep you dry) and locks in odour, so you don’t have to worry about that ‘period smell’ getting out.
Reviewers of RED have said that it’s a similar sensation to wearing a pad, but without the ‘soggy’ or ‘smelly’ side effects that you often get with a pad with the added bonus of feeling amazingly free and comfortable, and you are saving the planet at the same time.
Hell no! Firstly, you should never be grossed out by your own period blood, because it’s the most natural, normal thing in the world. Secondly, you just need to rinse them in the sink/shower and let the running water do the hard work for you.
RED is designed specifically with growing bodies in mind, meaning the sizing is listed in ‘Youth’ sizes and the cut and colours cater more to a teen audience. However, nothing is stopping non-teens from joining the #REDsquad too!
If you’re looking for a similar period-proof product, but in ‘Ladies’ sizes and with varying absorbency levels, then take a gander at Modibodi here. [LINK OUT TO MB]
You certainly can! By signing up as a RED VIP [LINK] and being a member of Student Beans [LINK], you can get 10% off RED.
You can also get a discount (without being a student) through purchasing a bundle pack. Bundle packs have up to 7 pairs of undies in them, all selling at a discounted price, meaning you can save a heap while also making sure you’re fully equipped for your next period!
You should be fine to wear RED for a whole day before changing into a fresh pair to sleep in. If your flow is heavy, you may need to change throughout the day.
We would recommend buying at least one pair for each day of your period. So if you have a 5 day period, then 5 pairs would be ideal. You might want to grab a few extras if you do a semi-infrequent laundry load and you want to wear your RED undies to sleep in.
We know that trying a new product for the first time can sometimes be daunting, this is why we introduced a 30-day risk-free trial offer for first time customers. This means that you can try RED and if for any reason you don’t like the way RED works for you, you are entitled to a full refund on 1 garment for your first time excluding postage. To claim the refund, please contact firstname.lastname@example.org. Please state that you are a first time customer, and under the 30 day risk-free trial you’d like to request a refund. You will be asked to fill out a short survey and be given a returns form and instructions on how to return your item for a full refund.
No further refunds, credits or exchanges can be given on any additional worn underpants
If you have tried an item, under our 30 day risk-free trial and you do not like the item or it is just not right for you. To claim the refund, please contact email@example.com. Please state that you are a first time customer, and under the 30 day risk-free trial you’d like to request a refund. You will be asked to fill out a short survey and be given a returns form and instructions on how to return your item for a full refund.
If you have purchased a bundle pack you will be unable to receive a refund for these items as they are discounted items, so the sale is final. However if the product is faulty you will be entitled to a replacement or refund.
You may exchange an item from the bundle pack within 30 days of purchase, for a different size in the same style-colour only. These items must be unworn and be returned with protective seal and packaging intact.
As a first time customer, you can return one pair of worn underpants from the Bundle Packs under our 30 Day Risk-Free Trial Policy.
We send out parcels hourly so we are unable to cancel orders or make changes to the items in the order.
If you discover that you have made a mistake with your order address, please contact Customer service immediately at firstname.lastname@example.org as we may be able to fix mid transit. However, we cannot guarantee that we will be able to amend your order in accordance with your instructions.
Modibodi is growing more and more popular, and sometimes we run out of stock of particular items. A pre-order allows you to place your order and then you will receive the out of stock item as soon as our stock arrives.
We now have a pre-order option available on our website for some of our products! When you click on an out of stock item, you will be given the option to pre-order this item. If you choose do to this, your pre-ordered item will be sent out as soon as we receive the stock. When our new stock arrives, you will receive an email notifying you that your item has been shipped.
*Please Note* If you have other items in your order, these items will not be sent out until your pre-order item is ready to be shipped. It is a possibility that by the time your pre-ordered item arrives, your other items could be out of stock.
We will email you as soon as your order is placed and processed, and then again when your item has been shipped. If you do not receive these emails, please contact our Customer Experience team at email@example.com so they can investigate further and get you the information you need.
Modibodi has been so popular that some of your favourite styles, colours and sizes are out of stock. We receive new stock each month. If you would like to join our waitlist for priority access to our next shipment, you can add yourself by clicking the ‘Add To Waitlist’ button when you click on an item that is out of stock. Just enter your email address, and we’ll let you know as soon as our stock arrives!
If you receive an incorrect item or order, please contact firstname.lastname@example.org to notify us of the issue. You have up to 30 days’ post purchase date to advise us that you have received an incorrect item or order.
Shipping and Customs
As we are an Australian business, duties and charges made by your country’s Customs Service once it has reached its destination must be paid by the recipient and not by Modibodi. We are not responsible for and will not reimburse any charges or duties. You can find out more information here.
Once you’ve placed an order, you will receive emails notifying you of the movement of your order including a tracking number. This includes a notification that your order has been shipped. If you believe your item should have already arrived and it has not, please contact email@example.com
We love having customers all over the globe!
We currently ship to the following locations:
- New Zealand
- Cook Islands
- East Timor
- Solomon Islands
- Sri Lanka
At the moment, we do not ship to (we’re working on it!):
- Canada ( Due to third party taxes, duties and brokage fees we are unable to ship to this destination)
For UK and European orders, please go to our UK website
At times Modibodi may run sales or offer coupons to purchase our garments. Coupons cannot be applied to already bundled, discounted or sale products or combined with another offer or promotion. We may also specify certain items that the coupon applies or excludes, so be sure to read the terms of that offer closely. Coupons and discounts, bundle offers and special promotions cannot be applied retrospectively and must be applied at the time of purchase. Modibodi does offer a discount to verified students through STUDENT BEANS. Visit our student page here.
Before proceeding to the checkout, you will see a summary page. This will show you your items and the total of your order. There is a little box below the ‘proceed to checkout button’ labelled ‘Coupon’. Type your coupon code in here to apply it to your order. Please note that discount codes cannot be stacked and discount codes can only be used once per customer.
Unfortunately, we are unable to apply a coupon code once an order has been placed.
However, granted your item has not already been shipped, our customer service team can cancel your order so you can place your order again.
RED is stocked exclusively at www.modibodi.com.red (www.modibodi.co.uk/red)